Resolving Issues and Complaints

Aspire Training is committed to ensuring that any complaints or grievances will be treated fairly, impartially, effectively and in a timely manner. All complaints must be received via the form and directed towards the Manager, or the Assistant Manager.

On receipt of a complaint, the Manager or Assistant Manager will contact the complainant and acknowledge receipt of the complaint. The complainant will be informed that an investigation into the nature of the complaint will be carried out, and that the complainant will be informed of the outcome of the investigation within 14 days. The complainant will be contacted on completion of the investigation and informed of the results, and any corrective action that may be taken.

Fill out our complaints form to start the process.