Communications module 6N1950

1 Critique current issues in communications and information technology, to include digital and mobile technology, the internet, and the policies and principles relevant to a vocational area.

2 Evaluate in practical terms the elements of legislation that must be observed in a personal and or work context. This includes; health, safety and welfare at work and communications-related legislation, and the responsibilities that apply when working in a supervisory capacity.

3 Assess the impact of non-verbal communication and of the physical environment in everyday human interaction.

4 Construct non-verbal and visual messages, aids, images and environments that promote interpersonal communication, to include presentation aids, handouts, physical arrangement of meeting rooms.

5 Utilise listening skills in a variety of roles and contexts, to include note-taking, receiving messages, taking minutes, reporting, summarising, paraphrasing.

6 Participate in formal and informal working groups, to include leading or facilitating, note-taking, summarising discussion, agreeing outcomes and action points.

7 Use reading techniques to include skimming, scanning, reading for detail, for overview and analysing on a range of written material. Including media texts, official documents, business communications, literary texts and technical and or vocational material.

8 Use drafting, editing and proof-reading skills and the correct conventions of language usage. This includes spelling, punctuation and syntax to produce formal written communications relevant to a particular vocational area. This includes: reports, correspondence, faxes, memos, minutes.

9 Use research skills to investigate relevant topics, including the use of effective study skills, research methodologies and enquiry techniques.

10 Demonstrate vocal and interactive skills in personal and professional contexts. This includes an oral presentation, discussion, debate, meeting, interview and/or job seeking skills and for the purposes of persuading, informing, advocating, regulating.

11 Work independently and/or in a supervisory capacity, displaying qualities such as: assertiveness, self confidence, tact, diplomacy, empathy and patience